Booking Conditions Date: 12 July 2018

How to book with us:This contract regulates the relationship between Benarevo SL as a provider and you as a service recipient. When you make a booking you certify that you are at least 20 years old and able to act. A contract will exist between you and Benarevo SL as soon as we issue our confirmation invoice. Your online booking will automatically result in a confirmation, this is NOT the confirmation invoice. You will receive the confirmation invoice and renting contract once the deposit has been received in our account. We advise you not to book flights, etc., until you have received your confirmation invoice. After payment of the full amount, you will receive the voucher for your holiday stay by email. Please download and print this voucher. It has to be presented upon arrival. This contract is made according to the terms of Spanish Law. You and we determine Maspalomas, Gran Canaria to be the place of jurisdiction at all times.

Accommodation services
Housecleaning, as well as changing linen and towels, occurs just prior to arrival and at least weekly during your stay. Housemaids are not responsible for laundry or washing up, or for cleaning the BBQ or oven. We ask that you keep the villa tidy and leave it more or less as you found it within reason. Some villas offer beach towels that can be ordered at a deposit of 8€ each. The pool is checked and cleaned once a week and this is normally carried out in the morning. However, neither the pool nor the garden personnel have fixed hours. Water and gas consumption are included.

Air conditioning/heating
Our villas are equipped with central air conditioning/heating that supplys most of the rooms with hot or cold air. Please note that the air conditioning will only work if all windows and doors are closed.

Booking and cancellation
When you make your booking, you must pay a deposit of 20% of the total cost. The remaining balance must be paid approximately 30 days before your arrival date. If payment is not made in good time (within 2 days of this deadline) and you have made no effort to contact us, we reserve the right to cancel your booking and your deposit may be retained. You, or any member of your party, may cancel your booking at any time. In this case, you are obliged to send us a written notification by certified email or letter to our head office: C/ Mar de Escocia 21, San Bartalome de Tirajana, 35100, Las Palmas, España.
Since there are costs incurred in cancelations of the rental contract, the applicable cancelation charges will be applied as follows: cancelation more than 30 but less than 60 days before arrival - deposit (20%) will be retained; cancelation between 30 days and 7 days of arrival - 50% of the total will be retained; cancellation within 7 days of arrival - 100% of the total will be retained. If we have to make a major change to your booking, we will inform you as soon as reasonably possible and offer you an equivalent alternative. If there is no alternative, a full refund will be offered. You may change the date of your booking subject to availability and administration fees.

Refundable Security Deposit
A security deposit of 300 euros (400 euros for Villa Diamante) is required on site. This deposit is used to cover contract violations for example overcrowding or damage. If the deposit is charged, you will receive a statement within 28 days of departure otherwise the refund will take place within 7 days. If no deposit was collected on site, we reserve the right to charge the card details contained in the booking file. 

Acces to bedrooms/Additional Guests
Spare bedrooms will be locked unless we receive a direct request to leave them open. However, please be aware that if access is granted to a bedroom that has not been agreed for use, additional charges may be incurred if the beds, towels, etc., in that room are used. You can book rooms for additional guests, for example, who will only be staying with you for a weekend. Please book these at least 48 hours before arrival at our reception. We will then provide the additional beds and rooms.

Building work
Building work and noise are sometimes unavoidable as the demand for new accommodation increases; there might be construction in the vicinity of your accommodation, carried out by local authorities or private developers. Many of our properties are also situated in residential areas and building work may begin on a neighbouring property over which we have no control and, in most cases, we are not given prior notice. If the work may be considered to seriously impair the enjoyment of your holiday, we will notify you and offer you the opportunity make alternative arrangements prior to your departure. 

Liability restrictions
We accept responsibility for the rental object as described on the website. If the rental object is not handed over as promised, the housemanager will rectify the defect as fast as possible or you will receive compensation if the defect cannot be remedied and your holiday is significantly impaired by this circumstances. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements unless settled otherwise by Swiss Law. Except when otherwise expressly stated in these booking conditions, we will not be liable if our contractual obligations to you are affected by any event which we or the suppliers of the services in question could not foresee or avoid, with all due care. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely. The act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside of our control.