Cancellation policy
- When you make your booking, you must pay a deposit of 20% of the total cost. The remaining balance must be paid approximately 30 days before your arrival date. If payment is not made in good time (within 2 days of this deadline) and you have made no effort to contact us, we reserve the right to cancel your booking and your deposit may be retained.
- Last-minute bookings: last-minute bookings are considered to be any reservation made within 30 days of arrival. In this case, the entire fee must be paid upfront and there is a strict no refund policy, excepting an 'act of God' (i.e., natural disaster, pandemic, civil unrest/political instability, war, etc.).
- You, or any member of your party, may cancel your booking at any time. In this case, you are obliged to send us a written notification by certified email or letter to our head office: C/ Mar de Escocia 21, San Bartalome de Tirajana, 35100, Las Palmas, España.
- Since there are costs incurred in cancelations of the rental contract, the applicable cancelation charges will be applied as follows: cancellation within 24 hours of booking - no fee; cancelation more than 30 but less than 60 days before arrival - deposit (20%) will be retained; cancellation within 30 days of arrival - 100% of the total will be retained.
- If we have to make a major change to your booking, we will inform you as soon as reasonably possible and offer you an equivalent alternative. If there is no alternative, a full refund will be offered. You may change the date of your booking subject to availability and administration fees.
