House rules
HOUSE RULES
1. Rest Time
To ensure everyone's rest, we ask that you maintain silence between 10:00 PM and 9:00 AM. This way, everyone can enjoy a peaceful stay!
2. Air Conditioning
According to the Canary Islands Climate Change and Energy Transition Law (Law 6/2022, amended by Decree-Law 5/2024), it is not permitted to turn on the air conditioning with doors or windows open.
All windows have sensors that automatically turn off the air conditioning if they are opened. Thank you for helping us take care of the environment!
3. Use of the Private Pool
Sunscreen is water-soluble and will leave marks on the valance. Please apply sunscreen after leaving the pool, not before. Showering before swimming is mandatory. Jumping into the pool is prohibited. Water is a very valuable resource on our island; help us avoid wasting it! We know jumping is fun, but we ask that you don't.
4. Maximum Occupancy
The number of guests and maximum capacity are limited to those indicated in the Welcome Form. Additional accommodation may be added with 48 hours' notice and without prior notice. Guests will be charged according to the additional services fee schedule (1).
5. Celebrations and events
Celebrations and events are permitted, provided they are within the maximum capacity and with signed confirmation from Management. Additional charges apply.
6. Child Safety and Stay
If you are traveling with an infant, we can provide a crib at no additional cost (upon request and confirmation). We do not provide extra beds for children over 2 years old or adults. Please always supervise children, especially in the pool area.
7. Access to and Use of Facilities
You may freely access your accommodation and enjoy the facilities, respecting current regulations and these rules. If you have any complaints or suggestions, we will be happy to help, but please remember that this does not exempt you from complying with the rules or from paying for the additional services used. The rooms and common areas are for lodging use only. If you need to conduct interviews, filming, or photo shoots, please request written authorization from the management.
8. Billing and Payment
Rates are calculated per day and per person. We accept cash (up to 1,000 euros and a maximum of 50 coins), debit cards (Maestro), and credit cards (MasterCard, Visa). We do not accept personal checks. If you decide to leave before the scheduled date, payment for the entire reservation and contracted services remains unchanged.
9. Security
Deposit Upon check-in, we require a security deposit, which you can leave in cash or by credit card. This security deposit covers additional services (1) , damage to the facilities, furnishings, or equipment in the event of improper use or negligence.
(1) Fees for additional services vary by accommodation. You can check the corresponding rates at reception.
1. Rest Time
To ensure everyone's rest, we ask that you maintain silence between 10:00 PM and 9:00 AM. This way, everyone can enjoy a peaceful stay!
2. Air Conditioning
According to the Canary Islands Climate Change and Energy Transition Law (Law 6/2022, amended by Decree-Law 5/2024), it is not permitted to turn on the air conditioning with doors or windows open.
All windows have sensors that automatically turn off the air conditioning if they are opened. Thank you for helping us take care of the environment!
3. Use of the Private Pool
Sunscreen is water-soluble and will leave marks on the valance. Please apply sunscreen after leaving the pool, not before. Showering before swimming is mandatory. Jumping into the pool is prohibited. Water is a very valuable resource on our island; help us avoid wasting it! We know jumping is fun, but we ask that you don't.
4. Maximum Occupancy
The number of guests and maximum capacity are limited to those indicated in the Welcome Form. Additional accommodation may be added with 48 hours' notice and without prior notice. Guests will be charged according to the additional services fee schedule (1).
5. Celebrations and events
Celebrations and events are permitted, provided they are within the maximum capacity and with signed confirmation from Management. Additional charges apply.
6. Child Safety and Stay
If you are traveling with an infant, we can provide a crib at no additional cost (upon request and confirmation). We do not provide extra beds for children over 2 years old or adults. Please always supervise children, especially in the pool area.
7. Access to and Use of Facilities
You may freely access your accommodation and enjoy the facilities, respecting current regulations and these rules. If you have any complaints or suggestions, we will be happy to help, but please remember that this does not exempt you from complying with the rules or from paying for the additional services used. The rooms and common areas are for lodging use only. If you need to conduct interviews, filming, or photo shoots, please request written authorization from the management.
8. Billing and Payment
Rates are calculated per day and per person. We accept cash (up to 1,000 euros and a maximum of 50 coins), debit cards (Maestro), and credit cards (MasterCard, Visa). We do not accept personal checks. If you decide to leave before the scheduled date, payment for the entire reservation and contracted services remains unchanged.
9. Security
Deposit Upon check-in, we require a security deposit, which you can leave in cash or by credit card. This security deposit covers additional services (1) , damage to the facilities, furnishings, or equipment in the event of improper use or negligence.
(1) Fees for additional services vary by accommodation. You can check the corresponding rates at reception.
